Meet the CCAO Staff
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Suzanne Dulaney, Esq., Executive Director
Executive Director
- Email:
- sdulaney@ccao.org
- Phone:
- (614) 220-7977
- Fax:
- (614) 221-6986
Overall responsibility for strategic planning and management of CCAO operations
Supervises Managing Directors
Promotes county legislative interests in the Ohio General Assembly
Liaison, CCAO Metropolitan and Regional Affairs Committee and Small County Affairs Committee
Native of Butler County
BA in Political Science from Miami University
JD from Capital University Law School
Associate CEO, Ohio Association of County Behavioral Health Authorities
Senior policy analyst, CCAO
Legislative aide, Ohio House of Representatives
Married (Jeff)
- Year Started:
- 2013
Brandy Allen, Accountant
Accountant
- Email:
- ballen@ccao.org
- Phone:
- (614) 220-0640
- Fax:
- (514) 221-6986
Assists with accounting and financial operations
Prepares invoices and tracks receipts
Native of Miami County
Associate Degree in Accounting from Edison Community College
18 years of experience in corporate accounting
- Year Started:
- 2016
Sherry Barbosky, CIC, CRM, CORSA Underwriting Manager
CORSA Underwriting Manager
- Email:
- sbarbosky@ccao.org
- Phone:
- (614) 220-7995
- Fax:
- (614) 220-0209
Issuance of program renewal each year
Monitor underwriting policies and procedures
Oversee CORSA’s reinsurers, brokers, and service providers
Assist with the CCAO Workers’ Compensation program
Born in St. Louis County, Missouri and grew up in Delaware and Morrow counties
B.S. in Accounting from Franklin University
Former owner, Burrell Insurance, Inc.
Licensed property, casualty, life and health insurance agent
- Year Started:
- 2010
Nedra Benson, Administrative Professional
Administrative Professional
- Email:
- nbenson@ccao.org
- Phone:
- (614) 221-5627
- Fax:
- (614) 221-6986
Administrative assistant professional
Front office assistant
Accounts receivables distribution
Mail and logistics coordinator
Office administrator, Kiefner and Associates, Inc.
Academic assistant, Franklin University
Substitute teacher for ESOL (English for Speakers of Other Languages), Somali Bantu Community Association
Administrative assistant and retail account executive, ShoreBank
- Year Started:
- 2018
Keith Blosser, Esq., Managing Director of Operations
Managing Director of Operations
- Email:
- kblosser@ccao.org
- Phone:
- (614) 220-7978
- Fax:
- (614) 221-6986
Manages the CCAO Service Corporation
Vice President and Treasurer, CCAO Service Corporation
Manages the internal operations and HR of CCAO
Assists with the budget of CCAO
Manages the CCAO building and grounds
Native of Lorain County and grew up in Erie and Athens counties
Associate in Business Administration from Ohio University
BA in Political Science from Ohio University
JD from Capital University Law School
Graduate, US Army JAG School
Enforcement attorney, Ohio Department of Education
Fraud/enforcement attorney, Ohio Department of Insurance
Judge Advocate General, Ohio Adjutant General, US Army and US Army Reserve
Deputy attorney general, Ohio Attorney General's Office
- Year Started:
- 2015
Melissa Bodey, CBC, CEBCO Senior Benefit Specialist
CEBCO Senior Benefit Specialist
- Email:
- mbodey@ccao.org
- Phone:
- (614) 220-7997
- Fax:
- (614) 229-4588
Create and present programs to members on health care benefits and informed consumerism
Analysis of medical and prescription benefit reports to identify trends
Quarterly review with member counties their claim experience
Consult with member counties on health insurance benefit design and strategy
Liaison between member and carriers for complex claim situations
Native of Franklin County
Over 20 years experience in the health insurance industry
Licensed life and health insurance agent
Animal rights activist
- Year Started:
- 2005
Debi Burnette, MA, CBP, CEBCO Enrollment and Billing Specialist
CEBCO Enrollment and Billing Specialist
- Email:
- dburnette@ccao.org
- Phone:
- (614) 220-0664
- Fax:
- (614) 229-4588
Employee enrollment and county premium billing process and monitoring
Main contact for enrollment and billing issues for the member counties
Software coordinator and trainer for the billing process
Native of Guernsey County
BA summa cum laude from The Ohio State University
MA from California State University - Sacramento in English
Over 20 years experience in benefit programs
Licensed life and health insurance agent
- Year Started:
- 2006
Thisbe Butcher, CPA, Finance Manager
Finance Manager
- Email:
- tbutcher@ccao.org
- Phone:
- (614) 220-7990
- Fax:
- (614) 221-6986
Manages all financial activities and cash transactions for CCAO, CORSA and CEBCO
Prepares financial statements and manages external audits for CCAO, CORSA and CEBCO
Coordinates and monitors budgets and investment activities of CCAO, CORSA and CEBCO
Native of Cuyahoga County
BA cum laude from The Ohio State University
CPA since 2003
- Year Started:
- 2003
Tricia Callihan, CORSA Program Assistant
CORSA Program Assistant
- Email:
- tcallihan@ccao.org
- Phone:
- (614) 220-7993
- Fax:
- (614) 220-0209
Provides underwriting support for CORSA program
Provides support to CORSA members and agents
Provides administrative support to the claims staff, loss control staff and managing director
Assist with the CCAO Worker’s Compensation Program
17 years experience in the Insurance industry at USF&G, Indiana Insurance, Utica National and at the Dawson-Coleman Wallace agency
Duties: policy typist, insurance rater/coder, and underwriting assistant/loss control assistant
- Year Started:
- 2003
Wendy Dillingham, CBC, CEBCO Senior Benefit Specialist
CEBCO Senior Benefit Specialist
- Email:
- wdillingham@ccao.org
- Phone:
- (614) 220-7992
- Fax:
- (614) 229-4588
Create and present programs to members
Analysis of medical and prescription benefit reports
Quarterly review with member counties of their claim experience
Consult with member counties on health insurance benefit design and strategy
Liaison between member and carriers for complex claim situations
Native of Cuyahoga County
Attended Ohio University majoring in English
Consultant, National Operations Training and Development, Anthem Blue Cross and Blue Shield
Account manager, Anthem Benefit Administration
Over 22 years experience in the health insurance industry
Licensed life and health insurance agent
- Year Started:
- 2006
Douglas Foust, MBA, CEBS, SPHR, Managing Director of Health and Wellness Programs
Managing Director, Health and Wellness Programs
- Email:
- dfoust@ccao.org
- Phone:
- (614) 220-7984
- Fax:
- (614) 229-4588
Responsible for sales growth and management of the County Employee Benefit Consortium of Ohio (CEBCO)
Develops and manages relationships with CEBCO vendor partners
Native of Franklin County
BS in Business-Marketing, The Ohio State University
MBA in Management and Labor Relations, Cleveland State University
Licensed insurance consultant, Ohio Insurance Services Agency, Inc.
Director of Health Care Services, School Employees Retirement System of Ohio (SERS)
Assistant director of Health Care Administration, Ohio Public Employees Retirement System (OPERS)
Over 20 years of experience in private sector human resource management
- Year Started:
- 2013
Albert Francis, CPCU, CORSA Senior Claims Representative
CORSA Senior Claims Representative
- Phone:
- (614) 220-0638
- Fax:
- (614) 220-0209
- Toll-free:
- (866) 455-8039
Handles major claims and litigation on behalf of CORSA members
Integrates claims management with CORSA loss control and underwriting
Born in Lucas County and raised in Franklin County
BA in English from Denison University
MBA in Insurance Management from Boston University
Over 25 years of claims experience
Previously a claims adjuster, DPDHL Group
- Year Started:
- 2017
James Hale, ARM-P, ARM-E, CORSA Risk Control Consultant
CORSA Risk Control Consultant
- Email:
- jhale@ccao.org
- Phone:
- (614) 246-1630
- Fax:
- (614) 220-0209
Provides regular loss control consultation visits with CORSA member counties and agencies
Review losses, identify trends, county operations, policies and procedures
Identify loss potential and propose risk control solutions to correct deficiencies
Native of Venango County (Oil City), Pennsylvania
Bachelor degree from Edinboro University of Pennsylvania
Studied chemistry at Gannon University and Lakeland Community College
Associate in Risk Management, Risk Management for Public Entities and Associates in Risk Management-ERM certifications from the American Institute for Chartered Property Casualty Underwriters
- Year Started:
- 2006
Frank Hatfield, Esq., Interim Managing Director of Property and Casualty Insurance
Interim Managing Director of Property and Casualty Insurance
- Email:
- fhatfield@ccao.org
- Phone:
- (614) 220-0639
- Fax:
- (614) 220-0209
Manages the daily operations of the County Risk Sharing Authority (CORSA)
Establishes and directs the risk control programming, services and incentives that are provided to CORSA members
Provides technical assistance and training to county elected officials and staff on property and liability risk management issues
Native of Franklin County
Partner, Fishel, Hass, Kim, Albrecht and Downey LLP
Human resource related positions with Big Lots, The Longaberger Company, TRC Staffing and United Parcel Service
BS in human resources management and business administration, cum laude from Franklin University
Juris Doctorate, Order of the Curia from Capital University Law School
- Year Started:
- 2018
Ken Hilty, CORSA Risk Control Law Enforcement Consultant
CORSA Risk Control Law Enforcement Consultant
- Email:
- khilty@ccao.org
- Phone:
- (614) 357-6966
- Fax:
- (614) 220-0209
Provide regular loss control consultation visits with CORSA member counties and agencies. Emphasis on law enforcement and jail liability.
Review losses, policies and procedures to identify trends
Identify loss potential and propose risk control solutions to correct deficiencies
Native of Allen County, but lived most of his life in Hardin County
Over 29 years experience in law enforcement and corrections
Former chief deputy for Hardin County Sheriff's Office
OSU Lima/Lima Technical College. Major: Law Enforcement Technology
Ohio Peace Officer Training Academy. Basic Peace Officer certified.
- Year Started:
- 2010
Jon Honeck, Ph. D., Senior Policy Analyst
Senior Policy Analyst
- Email:
- jhoneck@ccao.org
- Phone:
- (614) 220-7982
- Fax:
- (614) 221-6986
Legislative advocacy and members services in taxation and finance, human services, auditing and accounting, county budget procedures, county debt, purchasing, investment policy and general government legislation that impacts counties including transportation and infrastructure.
Liaison, CCAO Taxation and Finance Committee
Native of Hamilton County
B.A. in Political Science from Miami University
Ph.D. in Political Science from the University of Wisconsin – Madison
Senior policy fellow, Greater Ohio Policy Center
Director of public policy and advocacy, The Center for Community Solutions
- Year Started:
- 2017
Tim Hoverman, MCSE, Network Administrator
Network Administrator
- Email:
- thoverman@ccao.org
- Phone:
- (614) 221-5627,400
- Fax:
- (614) 221-6986
Assist staff with daily technical needs
Maintain network infrastructure resources
Management implement IT projects
Native of Van Wert County
BA in Communication Technology from The Ohio State University
IT manager, Jeni's Splendid Ice Creams
Incident response specialist, The Ohio State University
Microsoft Certified Systems Engineer
Independent computer consultant
- Year Started:
- 2015
Andrew Johnson, Communications Coordinator
Communications Coordinator
- Email:
- ajohnson@ccao.org
- Phone:
- (614) 220-7986
- Fax:
- (614) 221-6986
Manages media relations and social media
Coordinates internal and external communications
Prepares outreach and public awareness materials
Native of Van Wert County
BS in Journalism from Ohio University
Content manager, JP Morgan Chase Bank
Marketing coordinator/copywriter, CBCA Administrators, Inc.
Communications coordinator, Lutheran Social Services
Information assistant, Ohio University Public Relations
- Year Started:
- 2014
Amanda Jones, CORSA Claims Representative
CORSA Claims Representative
- Email:
- ajones@ccao.org
- Phone:
- (614) 220-0636
- Fax:
- (614) 220-0209
- Toll-free:
- (866) 455-8039
Handles claims and litigation on behalf of CORSA members
Integrates claims management with CORSA loss control and underwriting
Native of Franklin County
Program assistant, County Commissioners Association of Ohio
- Year Started:
- 2001
Mike Kindell, CEBCO Senior Benefit Specialist
CEBCO Senior Benefit Specialist
- Email:
- mkindell@ccao.org
- Phone:
- (614) 220-0645
- Fax:
- (614) 229-4588
Create and present programs to members on health care benefits and informed consumerism
Analysis of medical and prescription benefit reports to identify trends
Quarterly review with member counties their claim experience
Consult with member counties on health insurance benefit design and strategy
Liaison between member and carriers for complex claim situations
Native of Miami County
BS in Marketing, Miami University
Over 20 years experience in the health insurance industry
Account Executive, Anthem Blue Cross and Blue Shield
Licensed life and health insurance agent
- Year Started:
- 2014
Jeff Knapp, CORSA Claims Supervisor
CORSA Claims Supervisor
- Email:
- jknapp@ccao.org
- Phone:
- (614) 220-0642
- Fax:
- (614) 220-0209
- Toll-free:
- (866) 455-8039
Supervisor, CORSA Claims Unit
Handles major claims and litigation on behalf of CORSA members
Advises and consults with members on claims related issues
Integrates claims management with CORSA loss control, underwriting and marketing
Native of Franklin County
BA in International Studies and Developing Economies from The Ohio State University
Over 20 years of claims and risk management experience
Risk Manager, Ohio Health at Grant and Riverside Hospitals
- Year Started:
- 2006
Marilou Lamb, Office Manager and Boards’ Liaison
Office Manager and Boards’ Liaison
- Email:
- mlamb@ccao.org
- Phone:
- (614) 220-7998
- Fax:
- (614) 221-6986
Manages office support staff
Coordinates the daily operations of the office and maintains personnel records
Administrative assistant to the executive director and managing director of operations
Assistant secretary, Board of Directors and CCAO Service Corporation
Boards’ liaison, CCAO, CORSA and CEBCO Boards
Native of Richland County
Office manager and executive assistant, AIA Investment Corporation
Executive assistant, American Insurance Administrators, Inc.
Administrative positions with ActionCOACH, Garlikov Companies, Excel Logistics and TravelPlex International
- Year Started:
- 2018
John Leutz, Esq., Legislative Counsel
Legislative Counsel
- Email:
- jleutz@ccao.org
- Phone:
- (614) 220-7994
- Fax:
- (614) 221-6986
Legislative advocacy and member services in law enforcement, courts and corrections, other criminal justice issues, public safety, economic development, and land use
Liaison, CCAO Justice and Public Safety and Joint Committee on Administration of Elections
Native of Ottawa County
BA magna cum laude from Capital University
JD from Capital University Law School
Elected Mayor of Grandview Heights for 8 years, served on City Council for 6 years, and was a member of the Board of Zoning Appeals for 5 years and the Planning Commission for 10 years
Lobbyist, Ohio Township Association for over 20 years
Worked in the Ohio Senate for 8 years
- Year Started:
- 2000
Katie Lininger, CORSA Senior Claims Representative
CORSA Senior Claims Representative
- Email:
- klininger@ccao.org
- Phone:
- (614) 220-0637
- Fax:
- (614) 220-0209
- Toll-free:
- (866) 455-8039
Handles claims and litigation on behalf of CORSA members
Integrates claims management with CORSA loss control and underwriting
Born and raised in Van Wert County
BS from Wright State University in rehabilitation services
14 years of claims management experience, 13 of which have been serving CORSA members
- Year Started:
- 2006
Rachel Massoud, Policy Analyst
Policy Analyst
- Email:
- rmassoud@ccao.org
- Phone:
- (614) 220-7996
- Fax:
- (614) 221-6986
- Cell:
- (513) 543-3723
Legislative advocacy and member services in human services, workforce development and general government matters
Liaison, CCAO Human Services Committee and General Government & Operations Committee
Native of Hamilton County
Legislative advocate, Ohio Municipal League
Senior legislative aide, Ohio Senate
B.A. magna cum laude from DePauw University
- Year Started:
- 2018
Elizabeth Miller, Esq., CORSA Claim and Litigation Manager
CORSA Claim and Litigation Manager
- Email:
- emiller@ccao.org
- Phone:
- (614) 220-7989
- Fax:
- (614) 220-0209
- Toll-free:
- (866) 455-8039
Manages the CORSA property and liability program’s claims unit
Manages CCAO Workers' Comp Group Rating, Group Retro, and Excess Workers' Comp programs
Works with defense counsel and claims staff to protect the interests of CORSA member counties
Provides integration and coordination of claims with loss control, underwriting and marketing
Monitors and evaluates case reserves and authorizes settlements
Provides consulting services to CORSA member counties
Born in Heidelberg, Germany and grew up in Cuyahoga County
BA in Political Science from Denison University
JD from American University, Washington College of Law
10 years experience working in county government in the areas of insurance, risk management, human resources, and employee benefits
6 years experience in the general practice of law
- Year Started:
- 1998
Mary Jane Neiman, Public Relations Associate
Public Relations Associate
- Email:
- mjneiman@ccao.org
- Phone:
- (614) 220-7979
- Fax:
- (614) 221-6986
Manages CCAO conferences, workshops, seminars, training programs, and special projects
Monitoring underwriting policies and procedures
Edits the weekly County Information and Data Service newsletter and the annual CCAO Roster
Webmaster, CCAO website
Liaison to the National Association of Counties (NACo)
Native of Barry County, Michigan and grew up in Mahoning County
Grants administrator, Ohio Department of Administrative Services
BA in Communications from Bowling Green State University
- Year Started:
- 1984
Curtis Pratt, CORSA Claims Technician
CORSA Claims Technician
- Email:
- cpratt@ccao.org
- Phone:
- (614) 220-0636
- Fax:
- (614) 220-0209
Provides administrative support, data management and financial functions for the CORSA claims team
Provides customer service and technical support to CORSA members
Adjusts routine first and third-party claims
Native of Erie County
B.S. in Journalism and Public Relations from Ohio University
Division Commander/District Staff Officer, U.S. Coast Guard Auxiliary
Marketing: Vibe Industries, York Risk Services Group, Cardinal Health,
Nationwide Better Health and Nationwide
- Year Started:
- 2015
Alison Redmond, CORSA Membership Services Manager
CORSA Member Services Manager
- Email:
- aredmond@ccao.org
- Phone:
- (614) 220-7991
- Fax:
- (614) 220-0209
Provides sales and support service to CORSA member counties and their local insurance agents
Experience and Personal:Native of Allen County and raised in Franklin County
Clerk, Hocking County Commissioners
B.S. cum laude in accounting from Franklin University
- Year Started:
- 2007
Adam Schwiebert, MPA, Policy Analyst
Policy Analyst
- Email:
- aschwiebert@ccao.org
- Phone:
- (614) 220-7981
- Fax:
- (614) 221-6986
Legislative advocacy and member services in agriculture and rural affairs
Liaison, CCAO Agriculture and Rural Affairs Committee
Native of Henry County
Legislative liaison, Ohio Department of Taxation
Legislative aide, Ohio House of Representatives and Administrative aide, Ohio Senate
Research fellow, The Buckeye Institute for Public Policy Solutions
B.A. in Political Science from Ohio Northern University
M.P.A. from The Ohio State University
- Year Started:
- 2018
Tori Sinclair, MPA, CHES, CEBCO Wellness Coordinator
CEBCO Wellness Coordinator
- Email:
- tsinclair@ccao.org
- Phone:
- (614) 220-0650
- Fax:
- (614) 229-4588
Manages the CEBCO Wellness Program
Serves as the day-to-day contact for counties in northern Ohio
Maintains relationships with CEBCO county officials
Fosters information sharing and networking
Maintains content on the CEBCO website
Native of Stark County
B.S. in Community Health Education, Kent State University
M.P.A., Cleveland State University
Certified Worksite Wellness Program Manager, NWI
Certified Health Education Specialist, NCHEC
Member, Healthy Ohio Business Council & Ohio Society for Public Health Education
Licensed Accident and Health Agent
- Year Started:
- 2012
Cheryl Subler, Managing Director of Policy
Managing Director of Policy
- Email:
- csubler@ccao.org
- Phone:
- (614) 220-7980
- Fax:
- (614) 221-6986
Coordinates CCAO legislative program
Legislative advocacy and member services in personnel and labor relations, employee benefits, environment, and general local government issues
Liaison, CCAO General Government and Operations Committee
Native of Darke County
Worked at Ohio Township Association addressing governmental relations and publications
Legislative Aide, Ohio House and Page, Ohio Senate
Past President, Ohio Lobbying Association
Bachelors degree from Miami University
- Year Started:
- 1996
Hannah Whiston, Wellness/Benefits Administrator
Wellness/Benefits Administrator
- Email:
- hwhiston@ccao.org
- Phone:
- (614) 220-0650
- Fax:
- (614) 229-4588
- Toll-free:
- (888) 757-1904
Oversight of the CEBCO Wellness Grant
Serves as the day-to-day contact for counties in southern Ohio
Maintains relationships with CEBCO county officials
Fosters information sharing and networking
Provides periodic administrative support to the CEBCO benefits team
Native of Morrow County
B.A. in Public Health Education and a Minor in Sociology, Otterbein University
Member, Ohio Society for Public Health Education
Licensed in Accident and Health Agent
- Year Started:
- 2018
